bookings@equi-hire.com or call 0800 118 26787
Terms & Conditions of services
These terms & conditions set out by us the owner/Equi Hire LTD shall apply to the hire of the horsebox/vehicle.
The contract between yourself and Equi Hire LTD begins when you pay a deposit or the full hire cost.
Hire Form, DVLA code and Damage deposit are required to hire any of our (Equi Hire Ltd) vehicles.
Damage Deposit holding fee of £150 is to be taken from a debit or Credit Card. Once Terms and Condition are signed you are giving us (Equi Hire Ltd/or companies related to) permission to charge amount due if horsebox returns damaged.
If your horse/horses cause damage to the inside or outside of the horsebox, you are liable and will be charged.
Damage Excess Amount
Drivers 23 – 75 years old excess £500
3.5 tonne Horsebox important Information
– Our (Equi Hire LTD) Insurance covers the vehicle for self-drive and driver services but not the horses being transported at all. You are responsible for your horse/horses and any licences/insurances needed. Please make sure you have insurance cover.
– Horse area must be cleaned and washed out before returning otherwise a £30 cleaning fee will be charged.
– No smoking in Cab Fee of £50 will be charged if we believe this has happened.
– All rubbish in cab should be removed or a cleaning Fee of £30 will be charged.
– Vehicle must be returned before 7PM (Late Fee £25 an Hour thereafter).
– Driver/Hirer of vehicle will be responsible of any damage, speeding fines, parking fines, and overloading the horsebox.
– Fuel must be correct amount when returned. (£50 fee plus amount of fuel needed if not correct).
– Please do not leave horses unattended when tied up to the horsebox also do not let your horse eat grass when tied up.
– Always use all partitions correctly and safely.
– You are responsible for your horse at all times
Damages
Please inform us of any damages that have occurred whilst in your care. We know accidents can happen, so please always inform us immediately
We take a pre-authorised damage deposit with a card machine on arrival. Please read the details about damage deposit fees below. We also have accident report forms for you to fill in. Please request one on your return or one can be emailed over to you.
When collecting a horse box or trailer we will walk you around the vehicle pointing out any damages. Customers are welcome to take proof of damages for your own records.
Please note we are not always around on your return, so we will check horse box over once one of our team members are back.
The damage deposit is a holding fee only, never cash, only via a valid card. It will be listed as “pending transaction” on your bank account. The holding fee doesn’t actually take the amount out of your account. If HorseBox/equipment comes back as it should then the holding fee will be cancelled.
It normally takes 3-7 days for the “pending transaction” to be cancelled from customer’s bank accounts. If after 7 working days your funds have not been released please contact your bank, this is not something we control. Damage Deposit fee for 3.5 tonne horsebox- £150 per horsebox.
Get your DVLA Code
Self-drive cancellation Policy
There is a NON-REFUNDABLE deposit of 50% of the cost of your hire which is taken when booking any hire date. By booking and paying any fee you confirm you have read and understood our terms and cancellation policy.
The remainder of your hire payment will need to be paid 10 days before hire date, if this is not paid or payment cannot be taken we have the right to cancel at any time.
If you wish to cancel your Hire prior to the Hire Period beginning you must notify us (Equi Hire LTD/owners immediately to inform us as this will improve the chances of rehiring.
If you cancel more than 10 days previous to the date of hire, you will lose your deposit, but the remaining half of your hire payment can be moved to another date, subject to availability. You will only be able to move your hire date once.
If you cancel less than 10 days previous to the date of hire you will not be refunded any of the hire fee.
Special offers and any discounts – payment is expected in full on the date of booking. There are no refunds or moving dates for special offers and discounts/
Any hire dates changed to a weekday only and has to be changed before the end of the current year.
Please note: You are not able to transfer hire dates to another person.
Transportation / driver cancellation policy
Payment in full is needed to secure your transportation date.
If you wish to cancel your transportation date, you must notify us (Equi Hire LTD) immediately to inform us.
If you cancel more than 10 days previous to the date of transportation, you will lose 50% but the remaining half of your payment can be moved to another date, subject to availability. You will only be able to move your transportation date once.
If you cancel less than 10 days previous to the date of transportation you will not be refunded any of the hire fee.
Any transportation dates changed to a weekday only and has to be changed before the end of the current year.
Please note: You are not able to transfer hire dates to another person.
Site Privacy policy
When you submit information to EQUI HIRE LTD through our website/any other means we do not share this data with any other company, person/s or third parties. EQUI HIRE LTD is committed to protecting our visitors and account holders at all times. We will only use the data in accordance with the General Data Protection Regulation, also know as GDPR – this includes all data you share with us voluntarily by you and the information we gather as you visit our websites.
By using our website, contact us or registering any details you are agreeing to our Privacy Policy and Terms of use, you are also agreeing to collection, use, and disclosure of that information in accordance with our Privacy Policy.
We actively collect information when you visit our website, when you register or enter any details or make any contact, engage, enter promotion, rate, review or take a survey. Your personal information such as full name, address, email, phone number etc will be identifiable to you and we can use to match details with yourself.
Some areas of our site or services will mean you have to submit information, this is used for the services you are agreeing to and when doing so you agree to such services.
We will collect information such as contact information, account login information, demographic info information you share and submit
We will also passively collect information, as you navigate through the website, different pages and areas, this is gathered without you actively knowing. We do this by using different technology such as Internet protocol (IP), addresses, cookies, internet tags, and navigational data collection.
We may also receive information about you from third parties, including our commercial partners, other service providers, social media platforms, search engines and enforcement or debt companies.
How we use your information:
To provide you with our services
Give you access to all services and searchable services
To administer competitions or offers you enter in to
To process payments you make
For internal administration and record keeping
To notify you of changes to our site, services, privacy policy and terms.
To answer questions, enquiries and questions
To send you some direct marketing and offers – which you can opt of by emailing or writing to us
To manage legal claims
To manage your identity, to detect fraud and for security reasons
By register, coming on to our site, purchasing or contacting us you agree to the above, all our terms and Privacy policy.
Data Protection/Retention Policy
We will keep your data and personal date and information for as long as you are a registered user on our website or other digital platforms or services, or for as long as needed to provided services to you and also for a sometime afterwards.
Cookie Policy
This Cookie Policy explains how EQUI HIRE LTD uses cookies and similar technologies to recognise you when you visit our websites and any other websites we own. It explains what these technologies are and why we use them, as well as your rights to control our use of them. In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.
What are cookies?
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites work, or to work more efficiently, as well as to provide reporting information. Cookies set by the website owner EQUI HIRE LTD are called “first party cookies”. Cookies set by parties other than the website owner are called “third party cookies”. Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics). The parties that set these third party cookies can recognise your computer both when it visits the website in question and also when it visits certain other websites.
Why do we use cookies?
We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users to enhance the experience on our Online Properties. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.
The specific types of first and third party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online areas you visit):
How can I control cookies?
You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in the Cookie Consent Manager. The Cookie Consent Manager allows you to select which categories of cookies you accept or reject. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.
The Cookie Consent Manager can be found in the notification banner and on our website. If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information. If you would like more information on Cookies and our policies please contact us via our contact form. uses cookies and similar technologies to recognise you when you visit our websites and any other websites we own. It explains what these technologies are and why we use them, as well as your rights to control our use of them.
In some cases we may use cookies to collect personal information, or that becomes personal information if we combine it with other information.